Analýza procesů odboru informatiky městského úřadu

Abstract

The IT area plays a critical role in the operation of City government, which requires a thorough understanding of the processes and responsibilities of the IT staff. This thesis aimed to analyze the processes of the informatics department of a municipal government of a medium-sized city and identify potential gaps and risks in their activities. The SWOT and user requirements method is used during the analysis. The RIPRAN method was used to evaluate the risks and impacts of possible scenarios of deficient processes. The proposed solutions, methods and procedures were finally elaborated and their adoption reduces the probability of risk.