Vliv komunikačních bariér na kvalitu a bezpečnost činnosti

Abstract

Lack, incomprehensibility and not verified the validity of verbal and written information may have unimaginable consequences, not only in safety management. The analysis of interpersonal communication barriers in the company FERRMON, spol. s r.o. was made following the award of this work and based on the analysis of theoretical approaches in this area. The aim of this bachelor thesis is to identify the inpact of communication barriers on quality and safety operations.