Návrh reorganizace útvaru zákaznické servisní podpory
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Vysoká škola báňská - Technická univerzita Ostrava
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This diploma project discusses the inner reorganization of a particular company which offer information technology services. The aim of this project is to submit a proposal how to make a desired change and how to implement it within the company, so that we get a better working system as to the designed process and staffing. An improvement and a consolidation will be gained by studying the relevant indicators that influence the output and work efficiency inside of the given company.
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Reorganization, ITIL, RASCI, IT, service providing, Service Desk, change implementation process