Analýza systému vzdělávání a rozvoje zaměstnanců ve společnosti Letiště Leoše Janáčka, Ostrava, a. s.

Abstract

This bachelor's thesis analyzes the employee education and development system at Leoš Janáček Ostrava Airport (Letiště Leoše Janáčka Ostrava, a. s.), with a specific focus on the Passenger Handling Department. The objective of the thesis is to evaluate the existing training system and propose measures to increase the professional confidence of employees. The theoretical part defines human resource management and the process of employee education and development, including its cycle and methods. Furthermore, it addresses levels of learning, corporate education, and its participants. The practical part defines the thesis objective and research questions, followed by an analysis of the current state of education conducted through an employee survey and semi-structured interviews with the Head of the Passenger Handling Section and the Head of the Human Resources Department. The research revealed gaps primarily in the area of visa requirement training and identified risks associated with informal knowledge sharing among colleagues. Based on the findings, the conclusion proposes the establishment of an internal trainer position, an update of professional training content, and the implementation of systematic monitoring of employee satisfaction.