Měření spokojenosti zákazníků v ambulancích nemocnice
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Authors
Miková, Veronika
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Vysoká škola báňská - Technická univerzita Ostrava
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Abstract
The object of this work is customer satisfaction in measurement in clinics of Vítkovická hospital, PLC. Aim of this work is to propose concrete steps to increase patient satisfaction overall and by individual ambulance, ambulance which are surgical, pediatric, neurological, urological and cardiac.
Description
Import 05/08/2014
Subject(s)
health, clinics, services, positional map, satisfaction, patient