Vztahy pojišťovacího makléře, klientů a pojišťoven

Abstract

The diploma thesis presented here is aimed at the relationship between insurance brokers and their clients. The work is divided into three parts. First part is devoted to basic conceptions of insurance law. Second part is aimed at complete characterization of insurance broker, its history, evolution as well as at the process of indoctrination of new personnel. The last part deals with main topic of the work: the interrelation between the broker and his clients. The company clients filled in the question-forms showing the essence of broker-client interrelations. All questions have been developed into tabular forms. The well-arranged diagrams, elaborated from the tables, are showing transparently the social structure of informants and primarily the clients’ satisfaction. The author has also drawn her own conclusions and recommendations for the company.