Možnosti zvyšování efektivity a kvality odbavení cestujících na letišti Ostrava

Abstract

The subject of this bachelor's thesis is the topic "Possibilities of increasing the efficiency and quality of passenger check-in at Ostrava airport". The theoretical part of the thesis deals with the characteristics of the individual stages of the check-in process, new technologies in passenger check-in at airports and the analysis of the current state of check-in procedures at Ostrava Airport. The practical part is devoted to the design of check-in procedures based on new technologies using the theory of multi-criteria decision-making. The aim of this bachelor's thesis is to assess the impact of the introduction of new technologies in passenger check-in on the efficiency and quality of the check-in process at Ostrava airport.